KM Clinic: Solving Business Problems using a KM Toolkit

  • 17 Nov 2014
  • 6:00 PM - 8:00 PM
  • Possibility Room, Level 5, National Library Building, 100 Victoria Street
  • 13


Changes to registration allowed only up to 3 days prior to event to facilitate prudence in spending for dinner
Registration is closed


Date & Time: 17 Nov 2014 (Monj), 6pm to 8pm (Registration and light Halal Dinner begins at 6 pm)

Venue: National Library Building, Level 5 Possibility Room

Cost: iKMS Members (FOC), Non-Members ($50 to be paid via Internet Banking prior to event) - No show charge of $30 for members. 

Registration: Available


One of the biggest challenges the KM team faces is Top Management Support. In forum after forum, the same question gets asked- ‘How do we get the attention and support of top management?’

The issue is that KM is treated more as a library or archival system – to be used for reference or to be brought in to do the documentation post an event. Performance Metrics also reflect the attitude- measuring downloads and user testimonials of putting KM Artifacts into their actions.

One of the ways to address this dilemma is to actively seek out opportunities to use KM Tools to address business issues. This is what the speaker has been doing effectively when he was working with an organization as the Head of KM and now as a KM Consultant.

In this session the speaker will share with the participants actual cases where the KM team was called upon to address intractable business problems. He will present 5 caselets of 15 minutes each where a different KM technique was used. Each caselets would provide a background to the problem, why the technique was selected, how the program was developed and implemented, and the outcome. He would use actual examples.

The techniques include Archetype Extraction (Sales Organization), Best Practices Sharing  (Service Organization),  After Action Reviews (Construction Company), Lessons Learned (Infrastructure Company) and Knowledge Capsules (across various categories of industries).  Through these case studies the participants will get the flavour of using a KM Toolkit for solving Business issues, thereby generating positive disposition towards KM. After 1 or 2 successful interventions the KM function will be welcomed by business functions. After a few more interventions KM will be seen as a vital component of all strategic decisions.   


About  the Presenter

Rudolf D’Souza is the Founder and CEO of In-Kno-Win Consulting (  He firmly believes that the success of KM lies in addressing Business issues. He set up In-Kno-Win Consulting in 2012 with this objective. He counts among his clients India’s leading Corporate Businesses.

Rudolf pioneered the use of Gamification in KM when he created the Knowledge Olympics way back in 2004. He successfully led the organization to the Hall of Fame in KM where he was at the helm of KM for almost a decade, through innovative and path breaking programs.

Rudolf is keen on pushing the agenda for KM in India and has been part of the CII Knowledge Council.  He conducts an elective paper on Knowledge Management at one of the leading Management Institutes in India. Recently he has set up a Circle of Excellence on the subject. 

Rudolf is trained on Creativity and Innovation methods as well as Cognitive Edge methods of Complexity and Sense Making

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